Please be sure to send your item(s) back in full accordance with our return policy:
- Items must be sent back within 3 days of the delivery date.
- Items must be unworn, unwashed, and have original tags attached.
- Items must be free of stains, makeup, deodorant, or wear.
- Bodysuits, swimwear, and undergarments are non-returnable.
- Beauty products, cosmetics, and accessories are non-returnable.
- All returns will be refunded via store credit in the form of an E-Gift Card code.
- A 50% restocking fee may be applied to Final Sale or sale items returned.
- Returns are processed within 10-14 business days after your item(s) has been received back.
- We do not provide pre-paid return labels; you are responsible for covering shipping costs to return.
- Damaged, defective, or incorrect items must be reported within 2 business days of delivery. Via email at firstname.lastname@example.org
- All returns must include a return request form or packing slip. If you do not have a return request form, you may download and print the form here.
- Return packages must include a return request form OR packing slip. If these are not filled out correctly, your return may experience issues in processing.
- When sending back items from multiple orders, please fill out a return form or packing slip from each order returned.
- VDareLux is not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
Additional notes: When returning by mail, you will be responsible for covering shipping costs to return items and shipping charges must be prepaid. Depending on the shipping method and carrier used to return, your return package may take several days or weeks to reach us. Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in-transit. Without proof of receipt and delivery, VDareLux will not issue store credit for your returns. Once your return is fully processed, we will issue you store credit in the form of a VDareLux E-Gift Card for use on a future purchase.
Reserved Rights Regarding Returns
VDareLux reserves the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:
- An irregular or excessive returns history indicative of “ward robing;”
- An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or,
- Potential fraudulent or criminal activity.
Similarly, VDareLux reserves the right to refuse service to any customer or entity, due to similar actions as noted above.
Final Sale Items
All items tagged Final Sale cannot be returned for store credit and are non-returnable including but not limited to Pre-Black Friday, Black Friday, End Of Season, Cyber Monday Sales, bodysuits, swimwear, undergarments, beauty products, cosmetics, and accessories.
Note: Should you choose to return a Final Sale item, VDareLux reserves the right to apply a 50% restocking fee so long as the item is sent back in accordance with our Return Policy and is in resalable condition.
Should you receive a damaged item(s), please take a photo of the item which clearly displays the damage and add the attachment to the email along with a description of the damaged item(s) and your Order Number. Once we receive your request and assess the damage, we will be in contact with you to determine the needed outcome.
Defective, Incorrect, or Missing Items
Upon receiving your order, please thoroughly check the delivered items. Should you receive an item that is defective, incorrect, or you believe that you are missing an item: please submit a request via email within two (2) days of delivery. Include a photo and description of the issue along with your Order Number to ensure a speedy resolution.